Terms of service

Kiki di Alicia Moreno
Last updated: December 26, 2025

Welcome to Kiki Alfajorcitos. By accessing our website and placing an order, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

About Us
Kiki Alfajorcitos is a small artisanal business specializing in handmade Argentine alfajorcitos. Our products are crafted fresh to order using traditional recipes and quality ingredients. We are based in Caslano, Switzerland, and operate under the trade name Kiki di Alicia Moreno with VAT number CHE-288.973.138.

Acceptance of Terms
By using our website, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms of Service, as well as our Return and Refund Policy. If you do not agree with any part of these terms, please do not use our services or purchase our products.

Product Information
All alfajorcitos are handmade and may vary slightly in appearance, size, and weight. Product photos are for illustrative purposes and may not exactly represent the final product you receive. We strive to accurately describe our products, including ingredients and allergen information. Our alfajorcitos contain gluten and lactose. It is your responsibility to review ingredient lists and allergen information before purchasing.

Orders and Pricing
All prices are listed in Swiss Francs (CHF) and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, product unavailability, suspected fraud, or violation of these terms. If your order is cancelled after payment, you will receive a full refund. By placing an order, you confirm that all information provided, including payment and delivery details, is accurate and complete.

Payment
We accept payment through secure payment processors integrated into our website. Payment is due at the time of purchase. We do not store your credit card information. All transactions are processed securely through third-party payment providers.

Shipping and Delivery
Orders are typically shipped within 1-2 business days of purchase. Delivery times may vary depending on your location and the shipping method selected. We are not responsible for delays caused by shipping carriers, customs, or factors beyond our control. Risk of loss and title for products pass to you upon delivery to the shipping carrier. It is your responsibility to provide accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by you.

Perishable Goods
Our alfajorcitos are perishable and best consumed within 7-10 days of receipt. They should be stored in a cool, dry place at 17-22°C and should not be refrigerated. By ordering, you acknowledge the perishable nature of our products and agree to accept delivery and consume them within the recommended timeframe.

Cancellations, Returns, and Refunds
Due to the handmade and perishable nature of our products, all sales are final. Please refer to our Return and Refund Policy for detailed information about quality guarantees, damaged goods, and order cancellations.

Limitation of Liability
To the fullest extent permitted by law, Kiki di Alicia Moreno shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products. Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product in question.

Allergens and Health
Our alfajorcitos contain wheat flour, butter, eggs, sugar, and dulce de leche, and therefore contain gluten and lactose. They are produced in a facility that handles these allergens. If you have food allergies or dietary restrictions, it is your responsibility to review our ingredient information before purchasing. We are not liable for allergic reactions or health issues resulting from consumption of our products.

Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of Kiki di Alicia Moreno and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.

Privacy
We respect your privacy and handle your personal information in accordance with applicable data protection laws. By using our website and services, you consent to our collection and use of your information as necessary to process orders and communicate with you.

Governing Law
These Terms of Service are governed by the laws of Switzerland. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Switzerland.

Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

Contact Information
If you have any questions about these Terms of Service, please contact us at info@kikialfajorcitos.ch.

Kiki di Alicia Moreno
Via Stazione 31, 6987 Caslano, Switzerland
Email: info@kikialfajorcitos.ch
+41 767248078

Thank you for choosing Kiki Alfajorcitos! 🤎